The Housing Bank for Trade & Finance

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HBTF - Palestine

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		Other Questions

	Will the bank charge me on the SMS service?
	There are no charges to this service.
	Why does the message ‘Page cannot be displayed’ appears when I try to access Iskan Online service?
	You have to make sure while browsing that the Windows Explorer you are using is version 5 or above and the Cipher strength is 128 bit.
	When can I utilize the Phone Bank service?
	You can access the service and use 24 hours, 7 days a week.
	When can I utilize the Call Center service?
	Call Center representatives are available to answer your questions from Saturday to Thursday, 8 a.m. to 12 p.m. including official holidays and vacations.
	What features should my mobile phone have in order to access Iskan SMS service?
	All mobile users that contains a GSM property from any network within Jordan and outside can use Iskan SMS service.
	What are the transfer limits between accounts?
	The daily or Transaction limit to transfer from your accounts (including your fixed deposit accounts) to your other accounts either in the same branch or to another branches within HBTF will be (JD10,000) Ten Thousands Jordanian Dinar. The daily or transaction limit to transfer funds from your accounts (including your fixed deposit accounts) to other customers’ accounts either in the same branch or in another branches within HBTF will be (JD10,000) per day, (JD200) without using PIN2 and (JD10,000) using PIN2. The daily or Transaction limits of deposit online to allow low minimum deposit balance equal to 5,000 dinars, bearing in mind that the withdrawal from deposit account is subject to fines.
	How can I subscribe to the SMS service or Mobile Banking ?
	You can subscribe through: Push SMS Service: through the website https://sms.hbtf.com.jo/ or visit one of our branches. Pull SMS Service: through the website https://sms.hbtf.com.jo/. Mobile Banking : through the website https://sms.hbtf.com.jo/ , or by phone (iPhone/Android) by choosing "Register Now" after the application is loaded on the phone
	How can I access the Phone Bank and Call Center services?
	All you need is your Visa Electron’s PIN code or the Phone Bank PIN code.
	What is the Call Center number?
	You can call free on 080022111 or call 5200400.