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  Why does the bank charge me if my account balance falls below the minimum amount?

The bank charges a 1 JD monthly fee from your current or saving account when your balance is between 100 -200 JDs , and 2 JD when your balance is less than 100 JDs  . Reason behind that charge is to partially compensate the cost of managing such accounts. In addition, we expect this fee to be a sort of incentive for you to inject more funds into your account to exceed 200 JDs and accordingly become eligible to participate in the Saving Account Prizes draw.

  Whom should I refer to if I wish to inquire about transfer services or bank drafts ?

You can refer to your branch directly or contact Operation Department . 

  When do salaries get cleared at the bank?

Customers’ salaries transferred by public and private entities to HBTF are cleared within 24 hours from the transfer date. The bank established a central unit to make this service highly efficient and speedy.

  What kind of services does HBTF offer in the field of foreign currency trading?

The  foreign  currency  trading  unit, which falls under HBTF Treasury Center, keeps up to date with all fluctuations and developments in the global currency markets. The Housing Bank For Trade & Finance offers you the following services in the field of foreign currency exchange trading:

  • Offering Margin FX Dealing in the major foreign currencies.
  • Offering future FX contracts [FX Forward] in foreign currencies. This service is only applicable to Account/Account trading services.
  • Offering currency swaps service for customers.
  • Offering trading services in financial instruments like global stocks and options.
  • Offering (FX) Forward Contract service .

  What is the difference between Margin and Account/Account trading?

In the Account/Account trading, you deal only with the existing money in your accounts; hence you cannot overdraw additional funds from any of your accounts. In the case of Margin Trading, you are given a maximum of additional 30% leverage for short selling currency. Your account will be overdrawn and therefore it will be debited by interest incurred on the overdrawn balance or it will be credited by interest in case you have a surplus in your account.

  What is the official working hours for these services?

Working hours for the  margin and  account/ account currency trading at the head office in Al Abdali are as follows: From Monday till Thursday : start at 8 a.m till 10 p.m, on Fridays, from 9 a.m till 10 p.m.

  How can I start trading?

You can start Account/Account trading by doing the following:

  • Sign a contract that enables you to trade in foreign currencies provided that your minimum account balance is  USD 50,000 or equivalent to any other tradable currencies .

As for  margin  trading, you can start by doing the following:

  • Sign a contract that enables you to trade in margin. Then you authorize the bank to hold  USD 50,000 or equivalent to any other tradable currencies . The withheld amount is considered as a collateral against your margin trading.

Note: it is  important that you visit HBTF  foreign  currency  trading  unit or any branch to inquire about these services or any other services and complete the required procedures. You can also call :

 

Direct Telephone : 00962-6-5005624    -   00962-6-5005625   

 

Non Direct Telephone :  00962-6-5005555  ext.: 5307 /  5306  /  5305

  How can I open an account with HBTF if I reside outside Jordan?

To open an account at HBTF while you reside outside Jordan, you must follow the following steps:

  • Order an application form to open an account via Internet or call the following numbers: 00962 6 5200400
  • Fill the application form with the required information.
  • Approve your signature through the bank you deal with or through one of our correspondents in the country you reside in.
  • Send us the application form with a verification copy of your ID on the following P.O. Box address:
    The Housing Bank for Trade & Finance
     P.O. box 7693 Amman 11118 Jordan

  How can I access banking services after working hours, or during official holidays?

You can  withdraw, deposit, and inquire  services through our ATMs , which function 24 hours a day 7 days a week. You can also access about 24 services through shor messages services ( SMS ) , beside the online services through " Iskan Online " . You can also access more than 40 services through our Call Center every day till 9 p.m.(except Friday) by simply calling 00962-6-5200400 or toll free  08002211.

  Does the money transfer service reach all parts of the world?

Yes it does. This is because HBTF has a wide network of correspondent banks. The number of the correspondent banks exceeds 500 covering all parts of the world.

  Can I transfer money to my family through HBTF even when I am outside Jordan? And what are the conditions for it?

Yes , you can transfer money to HBTF wherever you are through a wide network of correspondents banks distributed over 60 countries . Make sure to mention the beneficiary’s four-part name and specify his/her account number, and the branch’s name.

 

Important Note: We accept transfers even if the beneficiary does not have an account at the bank. We notify the beneficiary about the arrival of transfer by telephone .

  Can I open an account at HBTF in currencies other than the Jordanian Dinar?

You can open an account at HBTF with the bellow currencies:

  • U.S. Dollar.
  • Japanese Yen.
  • British Pound.
  • Euro.
  • Several Arabic currencies.

  Can I get a money transfer service in few minutes?

Yes you can. HBTF offers the Western Union money transfer service that facilitates the process of transferring and receiving your money in a fast way through Western Union agents around the world or through HBTF branch network.

 

Moreover, you can visit the Western Union agent at the place you reside in and send us transfer. All you need to mention is the beneficiary’s name.

 
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