At HBTF, our valued customers can submit their inquiries , suggestions , or complaints by any of the following means:
· Send your inquiry or suggestion to Customer Care Unit by email to :
· Send your complaint to Customer Complaints Unit by email to :
· Contact the Call Center on 065200400 from any fixed line or mobile, or the toll free line 080022111 (for fixed line ONLY) .
· In order to serve you quickly , please add your new account number and phone number in your inquiry , suggestion or complaint. To get new bank account number please
click here To avoid the phishing, please don't include your Credit/debit card number and PIN code in any correspondences.
And you can send any suggestion , complaint , inquiry , by filling and submitting any of the below e-forms , just click at any of them :